It is very important to take time during the plate selection. In most cases, plates need to be precisely shaped to meet your goals and tailored exactly for your production or type of work. Resolution and frame rate are crucial. Many of our clients come to us after buying plates from other websites or sources because they look good or are cheaper, only to find that the plates are unusable when they reach the LED volume stage. For professional purposes, you need a professional selection.

If all of the extra information seems overwhelming, here is a simple guideline: if you don't plan to alter the footage in any way or need anything other than the options we provide on the direct purchase or custom order, none of the special order implications and rules apply.

Need more details or have specific questions? Getting in touch with us is quick and easy. Follow these steps to request any information you need:

1. Visit Our Contact Page: Head to our website and navigate to the Contact Us section.
2. Fill Out the Form: Complete the contact form with your name, email address, and a detailed message outlining your inquiry or the information you need.
3. Submit Your Request: Click the submit button to send your request directly to our team.
4. Confirmation Email: You will receive a confirmation email acknowledging that we have received your request.
5. Response Time: Our team will review your inquiry and respond within 1-2 business days with the information you need or to discuss your request further.

Whether you need details about our services, a custom quote, different payment methods, deliveries, dates, discounts, or have specific questions about a project, we're here to help. Expect clear, prompt, and professional communication every step of the way.

Upon purchasing a plate, whether full or custom, you will be subject to the same contract, legal implications, warranty, and refund policies.

Contract:
You will be required to sign a Non-Disclosure Agreement (NDA) that includes several legal inquiries. The key points of this contract are the fair and single-use policy for our footage. Our plates can only be used for one project per order and cannot be shared with others or uploaded to the internet. You must handle the footage securely. If the footage is leaked online through no fault of ours, you will face intellectual property theft charges and may be fined between $20,000 and $300,000, with the possibility of legal penalties for non-payment. We track the source of any leaked footage using embedded client ID metadata.

Overview of the Process + Extra information.

• Usage Restrictions:

Geographic Limitations: Use of footage may be restricted to certain geographic regions as specified in the purchase agreement.
Single Project Use: Each purchase grants you a single-use license for one project. Redistribution, sharing, or public upload of the footage is strictly prohibited.
Non-Transferable License: The license cannot be transferred or sold to another party.
Secure Storage: You are responsible for securely storing the footage to prevent unauthorized access or distribution.
Archival Use: Footage can be stored for archival purposes but cannot be reused in new projects without a new license.
Modification Prohibition: Altering or modifying the footage beyond specified custom requests is not allowed without prior permission.

• Special Requests:

Custom Specifications: You can request custom formats, metadata, bit depth, framerate, and other specifications.
Review Process: Special requests are reviewed within 1-2 business days. Complex requests, such as VFX and color correction, may take up to 10 business days for review and approval.
Quality Assurance: Special requests go through a quality assurance process to ensure they meet our standards before delivery.
Feedback Integration: We welcome feedback on custom requests to improve our service and offerings.
Additional Services: Requests for additional services such as consulting, project planning, and post-production support are available and may incur extra charges.
Approval Notification: We will notify you of the approval status and any additional charges that may apply. If a request is denied, we will provide a detailed explanation and work with you to find alternative solutions.

• Pricing:

Dynamic Pricing: Prices vary based on complexity, length, format, resolution, and any special requests.
Estimates: We provide estimates for custom requests. Additional charges may apply for extensive work.
Volume Discounts: Bulk purchases may qualify for volume discounts. Contact our sales team for more information.
Subscription Plans: We offer subscription plans for regular customers, providing cost savings and additional benefits.
Dynamic Adjustments: Pricing adjustments may occur based on market demand and resource availability.
Price Negotiation: If special requests significantly increase costs, we will contact you to discuss and agree on a fair price.

• Delivery Time:

Immediate Access: Full plates without special requests are available for immediate download.
Custom Orders: Typically delivered within 1-3 business days. For complex requests, the delivery time may extend, but we strive to inform you of any delays.
Rush Orders: Expedited delivery options are available for an additional fee. Contact us for details on rush order processing.
Tracking: We provide tracking information for custom orders so you can monitor the progress of your request.
Communication: Regular updates are provided throughout the process to keep you informed of the status of your order.
Guaranteed Deadline: If we cannot meet the 3-business-day deadline, you will receive either the full plate access at the highest resolution or a full refund.

• Legal Implications:

Non-Disclosure Agreement (NDA): By purchasing, you agree to an NDA that includes terms for fair use and legal responsibilities.
Intellectual Property Protection: Unauthorized sharing or leaking of footage will result in legal action and fines ranging from $20,000 to $300,000. Each purchase includes client ID metadata to trace the source of any leaks.
Compliance: Ensure all use of footage complies with local and international laws and regulations.
Attribution Requirements: Some footage may require proper attribution. Details will be provided with the purchase agreement.
Dispute Resolution: We have a clear process for resolving disputes, including mediation and arbitration options.

By purchasing our footage, you agree to adhere to all terms and conditions outlined in our Non-Disclosure Agreement (NDA) and licensing policies. Any violation of these terms constitutes a breach of contract and may result in legal action.

• Types of Breaches:

Unauthorized Sharing: Sharing, redistributing, or uploading the footage to the internet or any public platform without explicit permission is strictly prohibited.
Multiple Project Use: Using the footage for more than one project per purchase violates the single-use license agreement.
License Transfer: Transferring or selling the license to another party without prior authorization is not Modification Without Permission: Altering or modifying the footage beyond the specified custom requests without obtaining prior approval is prohibited.
Reselling the Footage: Reselling the footage in any form, including as part of a new product or compilation, is strictly prohibited.
Security Negligence: Failing to securely store the footage, resulting in unauthorized access or leaks, constitutes a breach.

• Consequences of Breach:

Legal Action: Any breach of contract will result in immediate legal action to protect our intellectual property rights. This includes pursuing charges of intellectual property theft.
Fines: Unauthorized use, sharing, or reselling of footage may result in fines ranging from $20,000 to $300,000, depending on the severity and impact of the breach.
Termination of Access: Access to the purchased footage will be immediately revoked upon detection of a breach.
Financial Liability: You may be held financially liable for any damages incurred due to the breach, including legal fees and costs associated with tracking and addressing the unauthorized use.

• Preventive Measures:

Metadata Tracking: Each purchase includes client ID metadata, allowing us to trace the source of any leaked footage and identify the responsible party.
Regular Audits: We conduct regular audits to ensure compliance with our terms and to detect any unauthorized use of our footage.
Clear Communication: We maintain open lines of communication to address any questions or concerns about the terms of use and to assist in preventing breaches.

By adhering to these terms, you help us maintain the integrity and security of our footage. For any questions or clarifications regarding the terms of use, please contact our support team.

We are currently developing an automation system to enhance this service. Please subscribe to our emails to be notified when custom orders become available. If you wish to place a custom order today, you can contact us directly with your requirements. While we will do our best to fulfill your request, we cannot guarantee the usual deadline at this time.

Looking for a bespoke 360-degree plate shoot tailored to your specific needs? Our team offers unparalleled capabilities and competitive pricing, ensuring top-notch results for any project.

We are equipped with a full range of 360 cameras and custom rigs for any scenario, including the state-of-the-art Obsidian Pro. Our team can quickly travel to any location worldwide, having successfully completed projects across the US, Europe, South America, and Oceania.

Our advanced equipment includes the Sense9, an exclusive rig we invented, which combines 7 Red Komodo X and Raptors to capture stable, cinematic footage in stunning 22K+ resolution, At high Frame Rates, producing raw plates of extreme quality with full access & control over codec, media, encoded values & post processing.

In addition to capturing high-quality footage, we provide comprehensive post-production services. Our expertise includes stitching, coloring, editing, inpainting, and uploading, ensuring your final product meets the highest professional standards.

Choose us for your custom plate shoot and benefit from our cutting-edge technology, global reach, and commitment to excellence. Contact us today to discuss your project and get a competitive quote.

You can get in touch with us by sending us an email from the contact page, or calling us during business hours. Make sure to Name the Subject of your email as Custom Plate Shoot, so we can find and prioritize your request.